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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-02-2025 08:00 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Error message reads " There is a problem with the printer or ink system. Turn printer on and then off"

This doesn't work and same msg is repeated.

Printer HP officejet Pro8620 e-All-in-One printer

Category:
1 REPLY 1

‎02-02-2025 08:32 PM - edited ‎02-02-2025 08:37 PM

HP Recommended

The 8620 is one of the few HP printers that can use non-HP ink.  You must have firmware version 1910A.  Download it here if you have a different version.  Any other version may not let you print if the ink is not genuine HP.

 

If you subscribed to Instant Ink I think you have to use Instant ink and you need to have the printer online so it can phone home.  Our expert @Repairatrooper might be able to confirm this.  I have no experience with instant ink.

 

It is always possible the cartridge is damaged or not inserted correctly or the printhead needs to be cleaned.

See if EWS can provide more information.
This explains how to use the EWS
Use the HP printer Embedded Web Server (EWS)

 

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