printer not working

[cristel-nunez]

my printer isn’t working. it act like there’s paper stuck inside but i’ve checked and there is nothing there. i’ve shut it down and turned it back on and still nothing. i don’t know what ya can do or if someone can come and check it out and replace it or whatever .

[Sneha_01]

Hi @cristel-nunez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be when your printer isn’t working. Let’s go through some steps to troubleshoot the issue:

1. Double-Check for Paper Jam

• Inspect All Areas: Look in all compartments, including the paper tray, rear access door, and inside the printer where the cartridges are.
• Look for Small Pieces: Even tiny bits of paper can trigger a paper jam error.

2. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on.

3. Check the Paper Settings

• Ensure that the paper is loaded correctly in the tray and that the size settings on the printer match the paper being used.

4. Update Printer Drivers

• Check if there are any driver updates available for your printer on the HP website.

5. Run the Printer Troubleshooter

• If you’re using Windows, go to "Settings" > "Devices" > "Printers & Scanners," select your printer, and click on "Manage." Look for a "Troubleshoot" option.
• If using a Mac, go to "System Preferences" > "Printers & Scanners," select your printer, and look for options to reset or troubleshoot.

6. Check Error Lights

• Look at any error lights on the printer. Refer to your printer’s manual for information on what the lights mean.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support