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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer not working

Create an account on the HP Community to personalize your profile and ask a question
11-11-2025 12:27 PM
My printer is not working from my computer. It works from my wife's phone. I tried your suggestions from Chat GPT which were unsuccessful. I tried to cancel the oldest print request in the queue from my computer, but it would not cancel.
11-14-2025 09:57 AM
@No1233, Welcome to the HP Support Community! We're stoked to have you on board!
To help us get started on resolving your issue, could you please share your HP unit's product number with us?
Need help finding your product number? We've got you covered! Check out this handy guide: Click here
Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it!
We're looking forward to helping you get back up and running!
Regards,
Garp_Senchau
I am an HP Employee