With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Remove and reinsert the ink cartridges
Open the door to access to the ink cartridges.
Wait until the carriage stops moving before you continue.
Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
Repeat these steps for the other three ink cartridges.
Close the ink cartridge access door.
Check the carriage for a printhead latch
Open the door to access to the ink cartridges, and then determine if the carriage inside the printer has a printhead latch.
Example of a carriage with a latch on the printhead
If your carriage has a printhead latch, continue to the next step.
Reseat the printhead up to three times
You might need to reseat the printhead up to three times.
With the printer turned on, unplug the power cord from the rear of the printer.
Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
Close the cartridge access door.
Reconnect the power cord to the rear of the printer.
Wait for the printer to start, and then look for the error.
If the error message persists, repeat the steps to reseat the printhead up to three times.
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