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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-10-2025 07:45 AM

HP Recommended

Error message. problem with printer or print system. will not print anything from any device.

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1 REPLY 1

‎10-13-2025 06:22 AM

HP Recommended

Hi @SueP11 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the issue—it’s genuinely frustrating when your printer suddenly stops responding across all devices. 

 

Let’s walk through a few steps to help restore printing functionality and clear that “problem with printer or print system” error.

 

Step 1: Power Reset the Printer

This clears internal memory and resets the print system.

  1. Turn off the printer.
  2. Unplug the power cord from the printer and the wall.
  3. Wait 60 seconds.
  4. Plug it back in and turn the printer on.

 

Step 2: Run Diagnose & Fix from the HP App

This tool checks for print system errors and repairs them automatically.

  1. Open the HP App on your computer.
  2. Go to Printer Settings > Diagnose & Fix.
  3. Follow the on-screen instructions.

If you don’t have the HP App installed, download it here:
https://support.hp.com/in-en/document/ish_2385618-2087759-16

 

Step 3: Reinstall the Printer

  1. Go to Settings > Bluetooth & devices > Printers & scanners.
  2. Select your printer and click Remove.
  3. Restart your computer.
  4. Re-add the printer using Add device.

 

Step 4: Reset the Print Spooler (Windows)

This clears stuck jobs and refreshes the print service.

  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll to Print Spooler, right-click, and choose Stop.
  3. Go to C:\Windows\System32\spool\PRINTERS and delete all files.
  4. Return to Services, right-click Print Spooler, and choose Start.

Guide: https://support.hp.com/in-en/document/c02259020

 

Step 5: Update Printer Firmware

Outdated firmware can cause system-level errors.

 

Let me know your printer model and how it’s connected (USB, Wi-Fi, Ethernet)—I’ll tailor the next steps to your setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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