printer paper jam on hp5740

[Peggy642]

my hp5740 printer has a paper jam. I have tried everything recommended except removing the back cover. I can't figure out how to do that.

[Max3Aj]

Hi @Peggy642, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Please follow these steps, 

Turn Off the Printer: Press the power button to turn off the printer and disconnect the power cord from the rear.
 

Remove All Paper Trays: Take out the paper input tray and any paper output tray. Check for any jammed paper and remove it.

Open the Ink Cartridge Access Door: Lift the ink cartridge access door to access the print carriage area. Wait until the print carriage moves to the center and becomes idle and silent.

Check and Remove Jammed Paper: Look inside the print carriage area for any jammed paper. Gently pull out any paper you find, being careful not to tear it.

Open the Paper Path Cover (Rear Access Door):

• Locate the paper path cover at the rear of the printer.
• Pinch the two tabs together and pull the cover away from the printer

Remove Jammed Paper from the Rear: Check for any jammed paper inside the rear paper path. Gently pull out any paper you find, ensuring there are no torn pieces left inside.

Check the Automatic Document Feeder (ADF): Open the ADF cover and check for any paper stuck inside. Carefully remove any jammed paper from the ADF.

Reassemble the Printer: Once you have removed all jammed paper, reassemble the printer by closing the ink cartridge access door and the rear paper path cover. Reinsert the paper trays.

Reconnect and Power On: Reconnect the power cord and turn on the printer.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support