printer problem

[Gobbler4]

printer will copy and I printedHP Configuration page,and wireless network test results that state no problems found however when I try to print anything off internet it says" unable to communicate with printer". Any help would be greatly appreciated.

[Dvortex · Accepted solution]

Hello, @Gobbler4 - Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are having trouble printing from the internet. To help you with the issue, I need to know the operating system on your PC. Reply with the details for specific steps.

Also, try to print using a different web-browser and then try and print. If the issue persists, then try to uninstall and reinstall the printer drivers.

Assuming you are using a Windows PC, let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I hope that answers your concern adequately. Let me know!

Good luck 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Gobbler4]

Trade what DVVORTEX Hp support agent suggested. Print and scan doctor solved my problem.                                                                                                                                                                                                                                                                                                                                                                          Thanks