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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Printernotwork
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Message 1 of 2
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printer says "paper size detected by the printer sensor does not match the selected paper size"

HP Recommended
HP officejet 3830
Microsoft Windows 10 (32-bit)

everytime I try to print the printer window says "the paper size detected by the printer sensor does not match the selected paper size"  I have already checked settings on computer and verified paper size is correct.   I reinstalled printer and this did not fix problem either.  Connections are all intact.    Is this a sensor problem on the printer?

 

Any suggestions greatly appreciated.

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ShlomiL
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Message 2 of 2
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HP Recommended

Hi,

Please open and close the paper tray and evaluate the shown prompt, ensure the correct paper size and type are set for your printer, it should ask for the current configuration (e.g. Did you load Plain Paper, A4?)

 

Shlomi



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