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screen reading 'cartridge problem' and showing magenta square.
Tried switching the magenta with cyan cartridge, and still the screen shows problem with magenta.
Is problem with cartridge or printer?
printer screen showing 'cartridge problem' and showing a magenta square.
Tried switching magenta an cyan cartridges, and still the magenta square appears.
Is the problem the cartridge or printer?
@lloyd21, Welcome to the HP Support Community!
The error indicates that the magenta ink cartridge is defective. Do you have an alternate magenta ink cartridge to try with?
Kindly perform the steps from this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
If the error persists, replace the ink cartridge.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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