Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

printer showing jobs in queue but has printed

HP Recommended
HP office jetpro 8380
Microsoft Windows 10 (64-bit)

I have printed 6 jobs and they have printed out but still showed in queue as "printing" so I went into the queue and said delete these jobs.  Now shows them as "deleting"  but still there after an hour.

Level 16
Level 16
30,276 29,984 2,725 9,973
Message 2 of 2
Flag Post
HP Recommended



Scroll down

Try section:  Print Queue / Print Service Reset


Cancel Print Job


On those printers where the option is supported,

If you catch the job quickly enough, print jobs can be cancelled on the printer. 


The “cancel” button might be labeled as such or might present as a red X on the printer control screen.


NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.


What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer


Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.




Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel



Settings > Devices > Right-Click Printers & Scanners > Pin to Start


Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly


Print Queue / Print Service Reset


After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.


When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.



Start Here:  Print job stuck in Queue


and / or


If the current print job will not cancel or if a previous print job is stuck in the queue,


If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset


Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation