cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Shirlgee
New member
3 0 0 0
Message 1 of 2
44
Flag Post

printer shows offline on laptop

HP Recommended
hp envy 6000
Microsoft Windows 10 (32-bit)

I cannot seem to no longer print from my laptop as it indicates my printer is offline. It seems to have to happened all of a sudden. Frustrating!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,907 21,866 969 1,007
Message 2 of 2
Flag Post
HP Recommended

@Shirlgee

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Your printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

  1. Make sure the printer is not off or in sleep mode. Press the Power button to wake it or turn it on.

  2. Make sure paper is loaded into the input tray, and that the paper width guides rest gently against the sides of the paper stack.

  3. Make sure the correct ink or toner cartridges are installed, and that the printer has sufficient ink or toner for your print job.

  4. Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

  5. Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on.

If the issue persists, follow the next steps.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation