printer shows offline on laptop

[Shirlgee]

I cannot seem to no longer print from my laptop as it indicates my printer is offline. It seems to have to happened all of a sudden. Frustrating!

[Echo_Lake]

@Shirlgee

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Your printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

1. Make sure the printer is not off or in sleep mode. Press the Power button to wake it or turn it on.

2. Make sure paper is loaded into the input tray, and that the paper width guides rest gently against the sides of the paper stack.

3. Make sure the correct ink or toner cartridges are installed, and that the printer has sufficient ink or toner for your print job.

4. Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

5. Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on.

If the issue persists, follow the next steps.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.