printer suddenly not printing or copying

[Andy2019]

I moved my printer yesterday about 5  miles in my car and upon plugging into the new network tried to print and now I constantly get messages telling me to add paper and then to press "OK"

I have added paper, I have removed some paper, I have tried it with my usual 22 lb. paper and I have tried it with 28 lb. paper

Nothing works.

I have tried to use the HP printer and scanner doctor to no avail.

[KrazyToad]

@Andy2019

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Please remove the papers and perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers

Next follow the instructions in this Link: https://support.hp.com/in-en/document/c04367621 to clean the paper feed rollers

Put back the papers and try making a photocopy 

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

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