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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
tixterchick
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printer system or ink failure

HP Recommended
HP office jet 6600

my printer states there is a problem with the printer or ink system. turn printer off, then on if persists contact HP

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @tixterchick,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Try the steps in the document-Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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