printer thinks its low on toner and is holding jobs in queque

[jamh1]

laser printer thinks it is lower on toner,  HP app shows supplies are good.  jobs are being held in queque

[Kuroi_Kenshi · Accepted solution]

Hi @jamh1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printer and Supplies Status

• On the printer control panel, go to Supplies.
• Verify the toner levels. If it shows low but the HP app shows supplies are good, there might be a software issue.

Ensure Firmware is Updated

• Visit the HP Support page for the HP Color LaserJet Pro MFP M281cdw.
• Download and install the latest firmware for your printer.

Clear Print Queue

• Open System Preferences.
• Go to Printers & Scanners.
• Select your HP Color LaserJet Pro MFP M281cdw printer from the list.
• Click Open Print Queue.
• Cancel all pending jobs.

Reset Printing System on macOS

• In Printers & Scanners in System Preferences, right-click (or control-click) in the printer list.
• Choose Reset Printing System.
• This will remove all printers and reset all settings. You will need to add the printer again.

Add Printer Again

• Click Add Printer.
• Select your printer from the list (ensure it is connected and turned on).
• Follow the prompts to add your HP Color LaserJet Pro MFP M281cdw printer again.

Check for Software Updates

• Make sure your macOS is up-to-date. Sometimes updates to macOS can resolve compatibility issues.
• Go to System Preferences > Software Update.

Use the HP Smart App

• Ensure the HP Smart app is installed on your macOS. Download it from the Mac App Store.
• Open the HP Smart app and add your printer.
• Verify the toner levels and ensure the printer status is idle and ready to print.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[jamh1]

thank. you!  appreciate the support!

[Kuroi_Kenshi]

Hi @jamh1,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,