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printer touch screen not working on hp officejet 5212

HP Recommended
hp officejet 5212 all in one printer
Microsoft Windows 10 (64-bit)

my printer shows an error message of Ink cartridge incompatible must enroll in instant ink program however when I bought this printer I enrolled same day a few months ago. I have uninstalled/reinstalled printer however now touchscreen on printer gives no option to do anything, so setting up again cannot be done as no way to connect to network. Please help as I NEED TO PRINT DOCUMENTS FOR EMPLOYER, 

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @gold1225,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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