printer wifi is not working

[Tiwari2514]

The printer is offline and the system is not able to detect the printer

[Raj_05]

Hi @Tiwari2514,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP printer's Wi-Fi connection. Let's work through some troubleshooting steps to get your printer back online.

Check the Printer's Power and Status:

• Ensure the printer is turned on. Look for any error messages or blinking lights on the printer's display panel.

Restart Devices:

• Restart the printer and your Wi-Fi router. Sometimes, simply rebooting these devices can resolve connectivity issues.
• Unplug the router and printer for 30 seconds, then plug them back in and turn them on.

Verify Wi-Fi Connection on the Printer:

• Confirm that the printer's Wi-Fi is enabled. On the printer's control panel, navigate to the wireless settings.
• Check if the printer is connected to the correct Wi-Fi network. It should be the same network your computer is using.

Reconnect the Printer to Wi-Fi:

• Run the Wireless Setup Wizard from the printer's control panel:
  • Navigate to Setup > Network Setup > Wireless Settings.
  • Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi network.
• Ensure you enter the correct Wi-Fi password. An incorrect password will prevent the printer from connecting.

Check Network Configuration:

• Print a Network Configuration Page:
  • This will show the printer's IP address and connection status.
  • Verify that the IP address is valid (not 0.0.0.0 or 169.254.x.x).

Ensure Devices Are on the Same Network:

• Confirm that your computer and printer are on the same Wi-Fi network.
• If you have multiple networks (e.g., a guest network), they need to be on the same one.

Update Printer Drivers:

• Download the latest drivers from the HP Support Website:
  • Enter your printer model and select the appropriate driver for your operating system.
• Install the drivers, choosing the wireless connection option during setup.

Use HP Print and Scan Doctor (Windows Users):

• Download and run the HP Print and Scan Doctor:
  • This tool can automatically detect and fix common printing and scanning problems.

Temporarily Disable Firewall/Antivirus Software:

• Firewall or antivirus programs might block the printer connection.
• Temporarily disable them to see if the printer connects.

[Raj_05]

Reset Printer Network Settings:

• Restore the printer's network settings to default:
  • On the printer's control panel, navigate to Setup > Network Setup > Restore Network Settings.
• Reconnect to your Wi-Fi network using the Wireless Setup Wizard.

Check for Firmware Updates:

• Update the printer's firmware:
  • Visit the HP Support Website and search for firmware updates for your printer model.
  • Follow the instructions to install any available updates.

Test with Another Device:

• Try connecting the printer to another computer or mobile device to determine if the issue is with the printer or your original device.

Assign a Static IP Address:

• Set a static IP address on the printer to prevent IP conflicts:
  • Use the printer's control panel to enter network settings manually.
  • Ensure the IP address is within your router's range but outside the DHCP allocation pool.

Note:

• Avoid USB cables during wireless setup, as they can sometimes interfere with the process.
• Place the printer closer to the router to ensure a strong Wi-Fi signal.
• Ensure the router's firmware is up to date, as outdated firmware can cause connectivity issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support