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‎01-21-2021 02:23 PM

HP Recommended
Product: deskjet2700 series
Operating System: iOS

we seem to be able to connect occasionally from my iphone but cant connect ast all from a computer . it keeps saying its got no internet  im trying to set this up from new 

Category:
1 REPLY 1

‎01-26-2021 06:30 AM - edited ‎01-27-2021 10:40 AM

HP Recommended

@charlene14, Welcome to the HP Support Community!

 

Are you using a Win PC or a MAC?

Do you have any security/anti-virus software installed on the computer?

 

Connect the printer using the WPS method as shown in this document - No Connection after Router or Wi-Fi Settings Change

  • Make sure the printer and the computer are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

  • Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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