printer will not link to wi-fi, also will not take pin number.

[Vincent245]

MY printer will not link to the wi-fi and it will not take the pin number that the printer presents to use.

[zoey7886]

@Vincent245, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer not linking to Wi-Fi! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your printer is having trouble connecting to Wi-Fi and isn't accepting the PIN for setup. Here are a few steps you can try to resolve the issue:

1. Restart Everything

• Turn off your printer, router, and computer.
• Wait for about 30 seconds, then turn them back on.
• Try the setup process again.

2. Check Wi-Fi Network

• Ensure your printer and computer are on the same Wi-Fi network.
• If your router has multiple bands (2.4GHz and 5GHz), try connecting your printer to the 2.4GHz network.

3. Verify the PIN

• Make sure you're entering the correct PIN from the printer’s display or sticker.
• If it’s a WPS PIN, enter it within two minutes of being displayed.
• Try an alternative connection method, such as WPS Push Button (if your router supports it).

4. Use Manual Setup

• If the PIN method isn’t working, try manually connecting the printer through its control panel:
  • Navigate to Wi-Fi Settings or Network Setup on the printer.
  • Select Wireless Setup Wizard and follow the on-screen instructions.

5. Update Printer Firmware

• Check the manufacturer’s website for firmware updates and install any available updates.

6. Reset Network Settings

• On the printer, go to Network Settings > Restore Network Defaults and then try connecting again.

If the issue persists, let me know your printer model, and I can guide you with specific troubleshooting steps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,