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My hp inkjet pro 6970 will not print anything. It will not print from my laptop (Surface Pro), or from my i-phone(s). It has not functioned properly for 4 months now...
Thank you for reaching HP Community. I would be happy to help!
Any hardware changes made in the printer?
Are you facing the same issue while making a copy?
If you are facing the same issue while making a copy please follow the below link.
Click here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...
If the copy is working fine follow the below instruction.
I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/828...
Try to print.
Keep me posted, how it goes!
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Have a great day!
Raj1788I am an HP Employee
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