printer will not print but i can do a test print

[justin928]

Hi 

I cant print a document but can do a test print. 

[Sneha_01]

Hi @justin928,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

In the meantime,Check the Connection: Ensure that your printer is correctly connected to your computer or network. If you're using a wireless connection, ensure that both your computer and printer are connected to the same network.

• Restart Your Devices: Sometimes, simply restarting your computer and printer can resolve the issue. Turn off your printer, wait for a few seconds, then turn it back on. Do the same with your computer.
• Check Printer Settings: Make sure that your printer is set as the default printer on your computer. You can check this in the printer settings on your computer. If it's not set as the default printer, or if it's offline, you might face issues printing documents.
• Check the Document: Ensure that the document you're trying to print is not corrupted. Try printing a different document to see if the issue persists. If you can print other documents without issues, the problem might be with the specific document.
• Update Printer Drivers: Outdated or corrupted printer drivers can also cause printing issues. Visit the official HP website, find the drivers for your specific printer model, and download the latest version. Install the updated drivers and try printing again.
• Check for Error Messages: If your printer or computer displays any error messages, address these first. Error messages can give you a clue about what's wrong and how to fix it.
• Printer Software: If you're using HP's printer software on your computer, open it and check for any settings that might be preventing you from printing documents. Also, look for any diagnostic or troubleshooting tools that can help identify the issue.
• Print Queue: Open the print queue on your computer and clear any stuck or failed print jobs. A stuck job can prevent subsequent jobs from printing.
• Print Quality Settings: If your document contains high-resolution images or complex graphics, try lowering the print quality settings. High-quality settings can sometimes cause issues with printing documents.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support