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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 11

I cancelled the insta ink account last week as I have never recieved any supplies form you. Now I cannot print , Please advise  Critical !!!

1 REPLY 1
HP Recommended

@SLOWE101 

 

Welcome to the HP English Community --

 

-------------------------------------------

<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

 

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

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Instant Ink is a Print-by-Page subscription model.

 

Ink is included at no extra charge to your monthly plan subscription fee.

 

The way it is supposed to work:

Ink is sent when the printer notifies the service that supplies are depleted and a shipment is needed.

 

 HP Instant Ink Support - Website 

>> Where is my ink or toner?

 

 

When / after the subscription is terminated by your or by HP, the Subscription / Instant Ink cartridges can no longer be used.  This is normal -- ink is only supplied (when needed) with an active subscription.

 

What to do?

Remove all the Instant Ink cartridges from the printer.

Purchase a set of HP ink cartridges and install the new cartridges in the printer.

 

Ideally, the cartridges should be returned to HP.

HP provides Instant Ink cartridge return service without charge.

See below...

 

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 

 >>> Open and read >>>  Cancel your account

 

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

 

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

 

What if?

  HP Instant Ink - Stopping a cancellation

 

 

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

 

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

HP Instant Ink Support Website / Documents / Cancel & Contact Information

 

Review >>>  How Instant Ink works

 

 -- No Joy? 

 

Review >>  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region

 

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

 

Comments, questions, objections, or need information not found online?

 

Your faster option

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

 

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.