printer will not print in color

[irperez77]

Hello, I have an HP Officejet 3830 printer that will not print in color if I make any changes in printing preferences.  I end up getting the   "Function address 0x00007FFBD349A799 cause a protection fault (exception code 0xe06d 7363) the application property sheet page(s) may not function properly", message on my screen.  I tried to uninstall the hp Basic Device Software but it will not let me, I get some kind of administrator error,  can someone please help me resolve this issue if its at all possible, I'm not really able to go and buy another printer if I can't get this one to work.  Thanks in advance. 

[Kumar0307]

@irperez77, Welcome to the HP Support Community!

I understand you are not able to print in color from your Win PC.

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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Have a great day!