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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.

Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Photosmart 5520, the printer accepts the job, makes noises like it is printing, but the paper is blank. New ink cartridges, properly vented, ink level good. Will not even print out a test page, just comes out blank.

HP Recommended

Hi @AlisonIvy9,


Welcome to the HP Support Community. 


I'd like to help!


Step 1: Use genuine HP ink cartridges


HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

If using genuine HP ink cartridges did not resolve the issue, continue to the next step.

Step 2: Allow automatic servicing to complete

Your HP printer has an automatic servicing routine that can solve many print quality issues. There is nothing you need to do. The print quality should improve a few hours after you experience the issue.

If you cannot wait for the automatic servicing routine to complete, continue to the next step.

Step 3: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, such as photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

Do not use wrinkled or curled paper. Use only clean, wrinkle-free paper.

Do not use wrinkled paper

Use the correct paper type for your project.

For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

ColorLok logo

For documents with dense printing, such as high-contrast graphics or photos, use HP Advanced Photo Paper for best results.

Some papers might not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

Try using a different paper. This determines if the problem is related to the paper.


Incorrect paper type or dirty scanner glass can cause vertical streaks in printouts. Do not replace ink cartridges to fix vertical streaks.

Horizontal streaks in printout: Continue troubleshooting if your printout contains horizontal streaks or other print quality issues besides vertical streaks.

Horizontal streaks

Vertical streaks in printout: Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document.

Vertical streaks

If the issue persists, continue to the next step. Click here


Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee
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