cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
1 0 0 0
Message 1 of 2
113
Flag Post

printer will not pull card stock or photo paper

HP Recommended
office jet 8620

Found references to this problem going back to 2013 - now archived -- was a fix ever achieved ?

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,394 2,309
Message 2 of 2
Flag Post
HP Recommended

Hi @georgeZK,

 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

 

I understand that you are facing issues while printing on cardstock paper. To fix this issue, you need to make sure that your printing preferences under the actual printer and the program you are using are set to "cardstock". 

 

To provide you with an accurate solution, I'll need a few more details:

What is the Operating system installed on the PC? Windows or Mac

Have you checked the print settings?

Have you installed the full feature software for the printer?

 

In the meantime, let's try these steps here:

 

Go to Control panel – Devices and printers.

Right-click on Officejet 8740 and select “Printing preferences”.

Under the Paper/Quality tab, change your paper type to "Cardstock".

Make sure to select the correct paper size as well.

Now, come to the program that you are using to print the cardstock (MS Word, Wordpad e.tc.), and change the paper type to “Cardstock”.

NB: Load card stock in Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

 

If the issue persists, then re-install the drivers and try to change the printing preferences. 

 

Unplug the USB cable from the printer and computer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Restart your computer.

Now click on https://support.hp.com/us-en/drivers (please enter the product number and then choose the Operating system and version before downloading and installing the updated drivers.

Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

If you are using Mac, I would suggest you could try to performing reset printing system: 

 

If you are using MAC OS, then try the steps here:

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please respond to this post with the details and with the results of the troubleshooting for further assistance.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation