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Printer will not shut down. I have followed the recommendations for restart several times but it still hangs and will not shut down. I get "improper shutdown" message
I'd like to help!
When you select continue after the error, does the printer come up with an error?
Let's try a power reset on the printer
Reset the product
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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