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our hp office jet8015e will not turn on. had it only a couple of months.  seldom used

1 REPLY 1
HP Recommended

Hi @grecker,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

The printer does not turn on or respond when you use the Power button or switch. All the lights are off, and there is no sound or movement from the printer.

 

Identify the power supply for your printer and refer to one of the following sections that matches it.

Printer with internal power supply

Internal power supply example

Printer with external power supply

External power supply example

Printer with battery power supply

Mobile printer with battery example

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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