printer won't acknowledge new printer cartridge

[vr2021]

I have put in two HP 62 cyan cartridges and my printer still says depleted cartridges, won't print

[Nal_NR]

Hi @vr2021,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[vr2021]

My printer is an HP Office Jet Pro 9015e All In One

Product Number 1G5L3A

Serial #TH339570HG

I have unplugged the printer and let it sit for days, even uninstalled and reinstalled the printer, changed the cartridge it is asking for twice, but still says I need to replace the cartridge

[Nal_NR]

Hi @vr2021,

Thanks for sharing the details. 

I can understand how frustrating it must be to deal with a printer that’s not acknowledging a new cartridge, especially after trying multiple troubleshooting steps. Let’s go through a few more things to check and try to get your printer working again.

• Are you seeing any specific error messages on the printer’s display or through the HP Smart app, other than the cartridge issue?
• When installing the new cartridge, does it click into place properly and securely?

Let's try these steps.

Recheck Cartridge Installation:

• Open the printer’s cartridge door and carefully remove the cartridge.
• Reinstall the new cartridge, ensuring it is seated properly and clicks into place securely.

Reset the Printer:

• Unplug the printer from the power source and leave it unplugged for at least 60 seconds.
• Plug the printer back in, power it on, and see if it recognizes the cartridge.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridge and gently clean the copper contacts on both the cartridge and the printer using a lint-free cloth or a cotton swab dipped in water. Dry them thoroughly before reinstalling.

Perform a Printer Reset:

• On your printer’s control panel, go to Settings > Printer Maintenance > Restore Defaults (if available).
• This will reset the printer’s settings and can sometimes resolve cartridge recognition issues.

Check for Firmware Updates:

• Open the HP Smart app or visit the printer’s Settings to check for any available firmware updates.
• Install any updates, as they may fix bugs related to cartridge recognition.

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

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