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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-27-2024 09:22 AM

HP Recommended
Product: HP LaserJet Pro M102w Printer

We use Inbody570 to print peoples weights but the printer wont print anything other than the logo and the rest of the page is blank. 

Category:
1 REPLY 1

‎06-28-2024 02:47 PM - edited ‎06-28-2024 02:47 PM

HP Recommended

Hi @lizzybrooks ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP LaserJet Pro M102w printer is only printing the HP logo and not the actual content you're trying to print, such as weights from the Inbody570. This issue could be related to several factors:

 

  • Driver or Software Issue: Ensure that you have the latest printer driver installed. Sometimes, outdated drivers can cause printing issues. You can download the latest drivers from the HP website specifically for your printer model.
  • Printer Settings: Check the printer settings to ensure that they are configured correctly. Make sure the paper size, type, and other settings match what you're trying to print. Also, verify that the print quality settings are appropriate for the content.
  • Print Queue and Jobs: Check the print queue on your computer to ensure that there are no pending or stuck print jobs. Clearing the print queue and restarting the printer and computer can sometimes resolve issues.
  • Connection Issues: Ensure that the printer is properly connected to your computer or network. If you're using a wireless connection, verify that the printer is connected to the correct network and that there are no connectivity issues.
  • Paper and Cartridges: Check the paper tray to ensure that it is loaded correctly with the right type and size of paper. Also, verify that the toner or ink cartridges have sufficient ink or toner levels.
  • Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, updating the firmware can resolve printing issues. Update the firmware on an HP printer

 

Refer to this document:  HP LaserJet Pro M102w Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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