printer won't print

[Eddie2010]

HP Smart Tank Printer 7600 Series. Print job stuck on queue

[VikramTheGreat]

Hi @Eddie2010,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When your HP Smart Tank 7600 Series printer has a print job stuck in the queue, it usually points to a communication or spooler issue rather than a hardware fault. Here’s how to fix it step by step:

Step 1: Cancel the Stuck Job

1. On your Windows 11 PC, go to: 
   • Control Panel → Devices and Printers → HP Smart Tank 7600 → See what’s printing.
2. Right-click the stuck job → Cancel.
3. If it doesn’t cancel, proceed to Step 2.

Step 2: Restart Print Spooler Service

1. Press Windows + R, type services.msc, and hit Enter.
2. Scroll to Print Spooler.
3. Right-click → Restart. (This clears the queue and refreshes the print pipeline.)

Step 3: Power Cycle Printer and PC

• Turn off the printer.
• Unplug it for 60 seconds.
• Restart your PC.
• Plug the printer back in and turn it on.

Step 4: Check HP App

• Open HP app → Printer Settings → Queue.
• If jobs are still stuck, clear them from the app.

Step 5: Update Drivers & Firmware

• Download the latest software for your printer: 👉 HP Smart Tank 7600 series | HP® Support
  (Firmware updates often resolve queue handling issues.)

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat