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‎10-04-2020 02:21 AM

HP Recommended
Product: color laser jet pro MFP
Operating System: macOS 10.15 Catalina

I changed a cartrige and added paper and now printer refuses to turn on.  I've unplugged at the wall and the back of the printer.  Now what?

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2 REPLIES 2

‎10-06-2020 08:53 AM

HP Recommended

@JEANNEPOO

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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Sandytechy20
I am an HP Employee

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‎10-07-2020 04:59 AM

HP Recommended

Do you have more details? Changing cartridges do not cause this problem. Test your wall plug with other device, and see if it is working well.

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