printer wont print, HP app says to "Check my account" but no obvious issue in my account

[timmy567956797]

MY printer will not print. In my Hp smart App my printer says "check you account", when I open my account in the top left corner of my screen, there is no obvious issues with my account and no steps to complete. I have tried uninstalling the HP smart app but still get the same "check your account" error.  

[Garp_senchau]

@timmy567956797, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When encountering the "Check Your Account" message with your HP LaserJet MFP M140we Printer in the HP Smart app, it may be related to your HP account or app connectivity. Here are steps to further troubleshoot and resolve the issue:

Verify Account Information:

• Ensure that you are signed in with the correct HP account credentials.
• Check if your account has any pending verifications, such as email or phone number confirmation.

Manage Account Settings:

• Go to HP Smart website, log in, and access account settings to ensure all information is up-to-date.

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed.
• Check for any pending updates in your app store and install them.

Re-add Your Printer:

• Open the HP Smart app, and remove your printer from the printer list.
• Re-add your printer using the "Add Printer" feature and follow the setup steps.

Network Troubleshooting:

• Verify that your printer and device are connected to the same Wi-Fi network.
• Restart your Wi-Fi router and reconnect the printer.

Restore Wi-Fi Setup Mode:

• If Wi-Fi connection issues persist, reset your printer to restore Wi-Fi setup mode and follow the app's instructions to reconnect.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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