Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

printer wont print red colour

HP Recommended
HP Deskjet 2130

i just brought a printer off Facebook and I put new ink into it but the only colour that won't work is red. I have done all the test and cleaned it but it still wont print red in any form. please help

HP Support Agent
HP Support Agent
25,678 25,558 1,409 1,480
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP support community.


Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)


      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Turn on the printer.

  3. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it.

    The carriage moves to the center of the printer.

    Image: Open the ink cartridge access door.

  4. Wait until the carriage stops moving before you continue.

  5. With the printer turned on, disconnect the power cord from the rear of the printer.


    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  6. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Image: Press down to remove the ink cartridge


    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  7. Hold the ink cartridge by its sides.

    Image: Hold the ink cartridge by its sides.

  8. Inspect the ink cartridge contacts for ink and debris buildup.


    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Image: Do not touch the contacts or nozzles.

  9. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  10. Clean the face and edges around the ink nozzle with the swab.


    Do not clean the ink nozzle plate.

    Image: The ink nozzle and ink cartridge contacts.

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  11. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  12. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    Image: Push the ink cartridge into its slot until it locks into place.

  13. Repeat these steps to clean around the nozzles on the other ink cartridge.

  14. Close the ink cartridge access door.

  15. Reconnect the power cord to the rear of the printer.

  16. Turn on the printer.

You can refer this HP document for more assistance:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation