printer

[Leslie823]

printer says the door is open but it's not

[A_Gayathri]

Hi @Leslie823,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 6255 printer says the door is open but it’s not, try these troubleshooting steps:

• Check the Paper Tray: Make sure the paper tray is securely closed. Sometimes the paper tray can appear closed but isn’t fully seated.
• Examine the Cartridge Door: Open and then firmly close the cartridge door, ensuring it's completely latched.
• Inspect the Printer Internals: Look inside the printer for any obstructions or items that might be preventing the door from closing properly.
• Check for Paper Jams: Even if there are no visible paper jams, try carefully removing any paper and reinserting it to ensure there are no blockages.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait a minute, then plug it back in and turn it on.
• Update or Reinstall the Printer Driver: Sometimes, software glitches can cause false error messages. Ensure you have the latest printer driver from the HP website. Uninstall and reinstall the driver if needed.
• Perform a Printer Reset: Consult the printer’s user manual for instructions on performing a hard reset or factory reset.

Refer to this document: HP ENVY Photo 6255 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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