printhead appears to be missing

[wend70]

printhead appears to be missing or not connected

[Max3Aj]

@wend70, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP printer is having trouble detecting the printhead. Here are a few steps you can try to resolve this issue:

Reseat the Printhead:

• Open the printer's access door to the ink cartridges.
• Wait for the carriage to stop moving.
• Unplug the power cord from the rear of the printer.
• Lift the carriage latch and slightly lift the printhead, then lower it back into the carriage.
• Wiggle the printhead left and right, then lower the carriage latch to lock it in place.
• Close the ink cartridge access door and reconnect the power cord.

Reset the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.

Clean the Printhead Contacts:

• Remove the printhead from the printer.
• Use a lint-free cloth lightly dampened with distilled water to clean the electrical contacts on the printhead and inside the printer.

Update Firmware:

• Check if your printer's firmware is up to date. Outdated firmware can cause detection issues. Visit HP Support to download and install the latest firmware

You may refer to this document - HP Inkjet printers - Printhead errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support