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HP Officejet Pro 8620 e-All-in-One Printer
macOS 12.0 Monterey

I got a printhead error, 0cx19a0003, on my printer.  I tried to reset the printhead according to the instructions on the HP website, but it did not work.  Any other ideas?  I am considering purchasing a new printhead.  How hard is it to install a new printhead myself?  Is it worth it to buy a new printhead or should I just buy a new printer?

1 REPLY 1
HP Recommended

@GarrettHW

 

Welcome to the HP support community.

 

I understand that you are getting printhead not detected or missing error on the printer, I am glad to assist you.

Reset the printer

  • Resetting the printer might clear the error message.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

  • To clear the error message, you might need to reseat the printhead up to three times.
  • Open the door to access to the ink cartridges.
  • Wait until the carriage stops moving before you continue.
  • Unplug the power cord from the rear of the printer.
  • WARNING:
  • You must disconnect the power cord before reaching inside the printer.
  • Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
  • Animation showing how to reseat the printhead in the carriage
  • Close the ink cartridge access door.
  • Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
  • Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.