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‎12-30-2021 12:15 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (32-bit)

I got an error message saying printhead missing or failed.  When it did print, for each line - it printed 3 lines. The first was cut off, the second was double printed, and the third was good.  I have cleaned, aligned, and calibrated the printhead.  I have removed and reinstalled the printhead, and put in new cartridges.  I have updated the software.  Now I either get 2 or 3 lines, or a blank page.  Any suggestions?

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1 REPLY 1

‎01-05-2022 07:38 AM - edited ‎01-05-2022 07:40 AM

HP Recommended

@ASR64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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