printing alignment page

[Waynesanderz]

I have the Smart Tank 5000/5100. During setup I keep getting an error ! with the Printerheads related issue.  I have taken them out and reinstalled them and turned power off and back on and still getting the same error.

[VikramTheGreat]

Hi @Waynesanderz,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the info during the setup of HP Smart Tank 5000/5100 printers on Windows 11, especially with printhead initialization errors. If you've already reseated the printheads and rebooted the printer, here's a full advanced troubleshooting sequence that should help resolve the issue:

1. Verify Printhead Installation

HP indicates that improper installation of printheads can trigger errors. 

• Power on the printer.
• Open the front door to access the printhead carriage.
• Wait for the carriage to move to the center.
• Remove both the black and tri-color printheads.
• Inspect for any protective tape or packaging materials; remove them if present.
• Reinsert the printheads firmly until they click into place.
• Close the front door and check if the error persists.

2. Ensure Ink Levels Are Adequate

Low ink levels can sometimes cause printhead errors.

• Check that all ink tanks are at least half full.
• Refill any tanks that are low on ink.

3. Clean Printhead Contacts

Dirty or ink-covered contacts can lead to communication issues between the printheads and the printer. 

• Turn off the printer and unplug it.
• Remove the printheads.
• Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the printheads and the corresponding contacts inside the printer.
• Allow the contacts to dry completely.
• Reinstall the printheads, plug in the printer, and power it on.

4. Reset the Printer

A reset can clear error states and restore normal functionality. 

• With the printer on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back into the printer.
• Turn on the printer and check if the error is resolved.

4. Update Printer Firmware

Outdated firmware can cause various issues, including printhead errors. 

• Visit the HP Software & Driver Downloads page.
• Download and install the latest firmware update available for your printer.
• HP Smart Tank 5000/5100 All-in-One Printer Software and Driver Downloads | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Waynesanderz,

Welcome to the HP Support Community.
 

I would request you to please try the steps shared above, and let me know if this helps to resolve the issue. Keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support