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printing in color blue, green

HP Recommended
HP OfficeJet 6978

I have the HP Officejet Pro 6978 all in one

It prints black fine.  I have changed all color ink cartridges twice...the blue prints with pink and green prints with yellow. Yellow, Orange and Red print fine.  I have cleaned the print heads numerous times as well.  What do i need to do...I'm a teacher and school started last week...I desperately need to print:(   Help me please!!

 

Thank you, 

Sknight

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HP Support Agent
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Message 2 of 2
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HP Recommended

@sknight12, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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