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‎03-06-2021 04:46 PM

HP Recommended
Product: hp officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hello folks. I am experiencing a problem with my printer. It will not print online things in color, only black/white. I have pushed any updates through, turned it off/back on, and replaced the color cartridge. I have been checking for articles and settings on how to fix this, but nothing. Does anyone have any ideas, please? I had to go elsewhere to print one page from my email in color. It does copy in color, strangely enough. Thank you.

5 REPLIES 5

‎03-06-2021 11:53 PM

HP Recommended

Hello, 

 

Kindly try the below steps that should resolve the issue..
If printer is connected using Wireless perform the below steps.
goto Control Panel > Devices and Printer > Add a Printer.
in the window displayed, select "Add a printer using TCP/IP address or hostname" and then click NEXT
Select "Create a new port - "Standard TCP/IP port" and then click NEXT
Now type in the printer's IP address under "Hostname or IP address" box, then click on the NEXT button. "Detecting TCP/IP" would start.
After which click the NEXT button and then in the next window under "Manufacturer" select HP, and then from right pane, select " HP Office Jet  3830" and click NEXT.
And then follow the on screen instructions to complete the process.
Now open the document you want to print, under PRINT drop-down select the printer that was installed using the above steps. And now click the PRINT button to start to print

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-10-2021 08:46 AM

HP Recommended

Hello Jabzi, I appreciate your help and prompt reply!! I am trying out your idea now {my laptop is an hp too} but my laptop is asking for a wps pin. It isn't asking for a tcp/ip address or hostname. So, now what do I do? Thank you again. Erica

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‎03-15-2021 03:38 PM

HP Recommended

Hello, 

 

I would recommend you try the steps as mentioned in the below URL.

https://support.hp.com/in-en/document/c06006790 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-22-2021 11:29 AM

HP Recommended

will only print in monochrome. I get a message that color mode was changed from COLOR because of conflict with another printer setting.

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‎03-22-2021 01:18 PM

HP Recommended

Hello Jabzi, this is Erica. I have just read and tried out your idea, I was able to do so with tcp/id, successfully. But only the test page prints out in color. I just tried to print an email, and that only printed in black/white. Do I need to replace the printer?? Much thanks for all of your help--I didn't realize that you had sent a reply, but my email told me ;-}. Stay safe, Erica

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