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‎12-14-2020 05:05 AM

HP Recommended
Product: HP Envy 4504
Operating System: Microsoft Windows 10 (32-bit)

I am having problems with printing on 250gsm card, if I take an ordinary A4 sheet of paper it prints the thing properly, but on the card it seems to miss the beginning of the print and leaves me with a clear space at end of page. It seems as if its not being picked up by the rollers properly. Is there anything I could do.

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1 REPLY 1

‎12-14-2020 06:31 AM

HP Recommended

Hi,

The printer does not support such an heavier card.

 

The printer supports 163 to 200 GSM card media, not heavier cardstock.

 

You may find its specifications below, see the Paper-handling specifications > Paper tray capacities section:

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368526/...

 

Shlomi



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