printing problem

[AcuAssoc]

My print jobs are printing with a black band on one edge

[Nal_NR]

Hi @AcuAssoc,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality. 

Perform the steps below. 

Step 1: Use genuine HP toner cartridges

• HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
• Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Step 2: Check the paper

• The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

• NOTE:
• To purchase paper in the United States and Canada, go to the HP Store.

• Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
• Do not use paper that is too rough. Smoother paper might result in better print quality.
• After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.

Step 3: Check the EconoMode settings

• EconoMode is an option for printing that uses less toner. However, using EconoMode can reduce print quality.
• If the entire page is too dark or too light, the EconoMode setting might be enabled. HP does not recommend the full-time use of EconoMode. If EconoMode is used full time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, replace the toner cartridge.
• Change the EconoMode setting depending on the darkness of print.
• From the software program, select the Print option.
• Select the printer, and then click the Properties or Preferences button.
• Click the Paper/Quality tab, and locate the Print Quality area.
• Enable or disable the EconoMode setting:
• If the entire page is too dark, select the 600 dpi option, and then select the EconoMode check box to enable it.
• If the entire page is too light, select the FastRes 1200 option, and then remove the EconoMode selection to disable it.
• Click the OK button to close the Document Properties dialog box.
• In the Print dialog box, click the OK button to print the job.
• If the issue persists, continue to the next step.

Step 4: Check the print settings

Sometimes the print settings can affect the print quality. Select your operating system, and then check the print settings to make sure that they are appropriate for your print job.

Click here for the remaining steps. 

Update the latest drivers. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.