printing stopped midway

[schreq]

when im using the photocopy, its working. but when im trying to print using my cellphone device, the print stops midway and won't resume the printing. it's saying in the app about the printing progress, "blocked" and the printer panel is displaying "E3" and the paper button and cartridge is blinking. ive tried to check if there are blockages in the cartridge path, but there is non

[Max3Aj]

Hi @schreq, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're encountering an E3 error on your HP Ink Tank Wireless 415 printer. This error typically indicates a paper jam or an issue with the paper feed mechanism

Here are some steps you can try to resolve this issue:

Check for Paper Jams:

• Open the printer's paper tray and any access doors.
• Inspect the paper path for any jammed paper or debris.
• Remove any obstructions you find.

Check the Ink Cartridges:

• Ensure the ink cartridges are properly installed.
• If they are not, reinstall them securely.

Reset the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about a minute, then reconnect the power cord and turn the printer back on.

Check the Printer Driver:

• Uninstall and reinstall the printer driver on your cellphone device.
• Ensure you have the latest version of the HP Smart app installed.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support