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Bonjour à tous

Nous venons de changer de réseau en passant de l’ADSL à la fibre avec donc une évolution de la livebox orange. Je ne sais plus imprimer car à l’écran le message d’erreur est : imprimante hors ligne 

mon imprimante est HP Envy 6010e. merci d avance

 

1 REPLY 1
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Hi @rachel230 , Bonsoir,

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=3wlux2h1t9s&ab_channel=PrinterGuruji

 

https://www.youtube.com/watch?v=YV82qJuw9Ww&list=PL1--vpgQOyatEQsxvJUfxFPYRPT5yOzR1&index=25&ab_chan...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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