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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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problem cartridge ink

HP Recommended
hp officejet 4635
Microsoft Windows 10 (32-bit)

I have an hp 4635 printer and after changing the cartridges 301 the printer gives me this message: cartridge problem the following cartridges must be replaced. tricolor and black. I tried to reset the printer I tried all the possible ways but he doesn't want to know how to start again

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@Dareyou, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Need help...what has beensent does not work...still have problem..."must be replaced"  

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How can I talk to someone! enough of this vitual!! 

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