problem with HP Smart account

[Bdogger25]

HP Office Jet Pro 8020

[zoey7886]

@Bdogger25, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Account Issues with HP OfficeJet Pro 8020! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing issues with your HP Smart account in relation to your HP OfficeJet Pro 8020, here are some steps you can take to troubleshoot the problem:

Check Network Connection:

• Ensure that your printer and device are connected to the same network. If there are any connectivity issues, they might cause problems with the HP Smart app.

Reinstall the HP Smart App:

• Sometimes, simply uninstalling and reinstalling the HP Smart app can solve many issues. Make sure to download the app from a trusted source like 123.hp.com or the respective app store for your device.

Sign In Again:

• Log out of your HP account from the HP Smart app and then sign back in. This might refresh your account settings and resolve any minor glitches.

Printer Availability:

• Ensure your printer is Online and ready. If it appears Offline in the HP Smart app, troubleshoot using the instructions for offline issues (HP printer is offline or not responding).

Update Software:

• Ensure that both your HP Smart app and printer firmware are up-to-date. This can help mitigate compatibility issues.

HP Account Verification:

• Make sure your HP account is active and correctly set up. You may need to sign into your HP account to verify your settings or reset your password if you’ve forgotten it. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,