problem with ink system

[pacogue]

My printer is the officejet 8610, it was having problems accepting the magenta cartridge, 
I performed a soft reset, and now when I turn it on, the cartridge damaged warning appears 
and it won't let me access the dashboard.
I can't do anything. When I open the lid to see the cartridges, they don't move and are inaccessible.
it's as if the printer is blocked. 

thanks for your help.
regards

[zoey7886]

@pacogue, Welcome to HP Support Community!

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!  

We're thrilled to have the opportunity to assist you and provide a solution.   

Try these steps:  

Check for obstructions in the carriage path 

Clear obstructions from the carriage area inside the printer. 

• With the printer on, disconnect the power cord from the rear of the printer. 
• Open the door to access the carriage inside of the printer. 
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find. 
   
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 
   
   
• Close the carriage access door. 
• Reconnect the power cord to the rear of the printer, and then turn the printer on. 
• If the error persists, continue to the next step. 

Reset the printer 

Reset the printer to recover from printer failures. 

• With the printer turned on, disconnect the power cord from the printer. 
• Unplug the power cord from the power source. 
• Wait 60 seconds. 
• Reconnect the power cord to a wall outlet and to the printer. 

note: HP recommends plugging the printer directly into a wall outlet. 

Hope this helps! 

Take care, and have an amazing day!   

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Regards,