problem with printhead

[familyforhim7]

I have an HP Officejet Pro 6830 showing 'there is a problem with the printhead". I use a Mac OS, High Sierra that has been updated. please provide step by step instructions as to how to fix this. searched the HP website and their suggestion did not work. thanks 

[Kumar0307]

@familyforhim7, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you are using HP inks.

Kindly perform the steps mentioned in this document - Printhead errors

If the issue persists, I'm afraid this is a hardware issue with the printer. The printhead is non-removable. 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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