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problem with setup cartridges of my new envy 6232 printer

HP Recommended
envy photo 6232
Microsoft Windows 10 (64-bit)

Hello,

I bought an envy 6232 some months ago but hadn't had the chance to set it up until yesterday

but when  tried to get i running for the first time, (with the original sealed setup cartridges found in the box), the printer says to remove and reinstall a cartridge.

i have already tried, i also rebooted several times, but i don't seem to be able to get it working

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@gioeffe

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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