"Attention Needed" - HP4A711B OfficeJet Pro 8610

[FreedomSmiles]

Hi,

I have a brandnew laptop running Windows 10 (64 bit).  Printer keeps saying "Attention Required" but gives no error messages. It won't even print a test page. This same printer worked fine with never a single problem with my old laptop. 

Here's what I've tried:

• Uninstall all HP software/drivers/printer
• Discovered and Installed printer
• Updated Driver

Same problem

• Stopped Spooler - Deleted Files - Rebooted - Restarted Spooler

None of that worked. I uninstalled and reinstalled several times. Same problem.

A pervious thread in this community suggested checking the Port. That suggested solution didn't match the settings in my system so I wasn't able to follow it.

Thanks for helping out!

[Riddle_Decipher]

@FreedomSmiles (Truly beautiful choice of userID, I must say)

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Does the copier work fine as a stand-alone device?

please try the below steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer, if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

Also, try using the HP Print and Scan doctor to address your concern: Click here for details.

If the issue persists, please go ahead and install the Windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

[FreedomSmiles]

Thank you so much @Riddle_Decipher for these detailed instructions, and the support!

After following the instructions, I realized that the copier did not work stand alone. Turns out it's a hardware issue. Once I get that resolved, I'm sure all will be well. So, go ahead and have a brilliant nights sleep tonight and a beautiful tomorrow.

[Raj1788]

@FreedomSmiles

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

As the printer is not making a copy it could be an issue with the ink system or the cartridge.

Try with a different genuine HP ink cartridge.

If the issue persists, Click on this link: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... and follow the troubleshooting steps that could resolve the issue.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[FreedomSmiles]

Hi @Raj1788,

My apologies for not being clear in my last response. The hardware issue is known and being resolved - the new equipment will arrive Wednesday - at this time I do not need further assistance with this issue connectivity issue. Thank you!

Enjoy the rest of your day  🙂

[Raj1788]

@FreedomSmiles

Keep us posted for any other technical queries, we will be glad to assist you!

Have a great day!

Cheers:)