• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-16-2025 08:42 AM

HP Recommended

"Carriage Jam" message won't clear despite no paper jams

on my Office Jet Pro 6830 as when the printer start the Carriage and Catriadge  is moving automatically and even I can move it manually. Please do help me 
Category:
1 REPLY 1

‎02-19-2025 07:33 AM

HP Recommended

Hi @SaifMukadam06,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these following steps:

Power Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds, then plug it back in and turn it on.

 

Check for Hidden Paper Jams

Even if it looks clear, try this:

  • Open the carriage access door.
  • Remove the cartridges.
  • Check inside with a flashlight for tiny bits of paper stuck in rollers.
  • If you find any, gently pull them out.

 

Reset the Carriage Mechanism

  • Turn off the printer.
  • Manually slide the carriage left and right several times to ensure it's moving freely.
  • Turn the printer back on and check if the error clears.

 

Clean the Encoder Strip (Transparent Strip Behind the Carriage)

  • Turn off the printer.
  • Find the clear plastic strip running across the back of the carriage.
  • Gently wipe it with a lint-free cloth dampened with water.
  • Let it dry, then turn the printer back on.

 Reinstall Cartridges & Restart

  • Remove the ink cartridges and wipe the contacts (gold-colored part) with a dry microfiber cloth.
  • Reinsert them firmly, then restart the printer.

 

If the issue persists, let me know! 💙

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.